When Rebecka Kilkenny (pictured) looks at the insurance industry's technology problem, she doesn't start with software. She starts with submissions. As the chief strategic technology officer at K2 Insurance Services, Kilkenny is navigating the challenge of modernizing underwriting operations across more than 30 business units - with a strong focus on prioritization, governance, and scalable execution across the portfolio - and doing it in a way that actually moves the needle.
"That's where a lot of the friction lives," she said of the submission triage and ingestion process. "That's where you tend to find the most friction, cost, and inconsistency."
K2, the parent organization of program administrator Aegis and a range of other specialty insurance entities, sits at an unusual intersection: a holding company that must deliver scalable technology solutions across a diverse portfolio of businesses, each with their own workflows, carrier relationships, and risk appetites. Kilkenny's role is to bring coherence to that complexity.
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