Career Opportunities at K2 Insurance Services

K2 Insurance Services is growing and so are the career opportunities we offer.

We offer a unique opportunity to join an established company in growth mode while earning a competitive compensation package that includes benefits such as medical, dental, and vision insurance with no waiting period; paid time-off in year of hire; and a 401(k) plan with generous employer match.

If you’re an insurance professional interested in career development opportunities with an innovative, rapidly growing company, please send your resume to careers@k2ins.com.

Job Positions Available

    DIRECTOR OF CLAIM SYSTEMS/OPERATIONS

    K2 Claims Services, LLC, a subsidiary of K2 Insurance Services, LLC, is seeking a full-time Director of Claim Systems/Operations to join its Claims team. This position will be based at K2’s office in San Diego, CA or at the home of the successful candidate.
    K2 Claims Services, through its affiliated insurance companies and agencies, continues to expand its product offerings and distribution by developing new insurance programs and increasing the number and geographic diversity of its marketing, sales, underwriting, and support staff.
    K2 Claims Services offers the opportunity to join an established company in growth mode. Our compensation and benefits program includes competitive salary; bonus plan; medical, dental, and vision insurance with no waiting period; paid time-off in year of hire; and 401(k) with employer match.
    The Director of Claim Systems/Operations reports directly to the Executive Vice President and Chief Claims Officer.

    Responsibilities include:

    • Act as K2’s claim lead on data aggregation.
    • Bring greater collaboration & functionality to our growing list of claim systems
    • Lead our insurtech due diligence and implementation.
    • Lead our claim operations (FNOL, Mail, Letters/Forms, Diary/Business rules, Payments/Banking, Mgt Reporting/Interface/Bordereaux, New Client onboarding, & SSAE 18/Sox compliance).

    Position requirements and competencies:

    • 10+ years in a claims role with a multi-line insurance carrier.
    • 5+ years management experience.
    • A Bachelor’s degree required. CPCU is a plus.
    • State adjuster’s license and CE credits maintained as required by state regulations.
    • Outstanding technical claims skills and subject matter expertise. Preference for personal and commercial lines casualty and property background.
    • Strong relationship management and customer service skills.
    • Ability to work independently, with a high degree of self-motivation and discipline.
    • Excellent written and verbal communication skills.

    IT SECURITY AND COMPLIANCE ANALYST

    K2 Insurance Services is seeking a full-time IT Security and Compliance Analyst to join its IT team at its San Diego, CA office.
    The IT Security and Compliance Analyst will be responsible for continually developing and executing security and compliance related strategies and initiatives that support the company’s core objectives.

    Responsibilities:

    • Responsible for continuously reviewing industry-related security and compliance topics and proactively initiating timely changes when necessary.
    • Leads the evaluation, onboarding, and ongoing security compliance of third-party vendors.
    • Participates in and often initiates the maintenance of IT related policies and procedures
    • Spearheads all IT related audits conducted by 3rd parties.
    • Evaluates IT infrastructure in terms of risk to the organization and establishes controls to mitigate loss.
    • Work closely with management and business unit leaders, performing necessary due diligence to ensure the correct IT security and compliance practices and policies are in place.
    • Properly document, prioritize and execute all security and compliance related initiatives.
    • Complete other related activities as needed to support corporate objectives.

    Qualifications:

    • Bachelor’s degree in Computer Science, Information Systems, finance, insurance, business or related field.
    • Minimum of five years’ experience in cybersecurity or internal IT auditing.
    • Insurance industry experience is preferred.
    • Certified Information Services Auditor (CISA) or Certified Internal Auditor or Certified Information Systems Security Professional (CISSP) is preferred.
    • “Hands on” work philosophy. Project management experience is a must.
    • Ability to manage multiple tasks and work under critical deadlines while also producing quality detailed work.
    • Excellent written, verbal, listening, and negotiating skills.
    • Excellent organizational and leadership skills.
    • Ability to work well under pressure and in situations of ambiguity.
    • Team player, flexible, and ability to resolve conflicts.
    • Strong analytical, technical, organizational and interpersonal skills.
    • Availability for occasional travel.

    IT SYSTEMS SUPPORT SUPERVISOR

    K2 Insurance Services is seeking a full-time Systems Support Supervisor to join its IT team at its Harrisburg, PA office.
    Systems Support Supervisor will supervise the support staff and offer assistance to computer system users. The Systems Support Supervisor will generally track all instances of support by creating and managing IT tickets using ticket-tracking software. They will update and monitor the status of each ticket as users report issues.

    Responsibilities:

    • Providing on-site and remote users with technical support, including troubleshooting assistance and problem resolution for PCs (laptops and desktops), printers and other peripherals, PC and server applications, databases, mobile devices, VoIP phones, photocopiers, and remote access.
    • Purchasing desktop hardware, installing software, configuring and setting up PCs, and installing and setting-up printers and other peripherals as necessary.
    • Achieves departmental objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
    • Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.
    • Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
    • Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
    • Level 1 and Level 2 Support for problems identified with systems and network.
    • Participate in technical research and solution development to increase efficiency, maximize reliability and promote innovation.
    • Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
    • Maintains system capability by testing computer components.
    • Prepares reference for users by writing operating instructions.
    • Maintains historical records by documenting hardware and software changes and revisions.
    • Maintains client confidence and protects operations by keeping information confidential.
    • Contributes to team effort by accomplishing related results as needed.
    • Analyze and solve escalated issues with IT hardware and software.
    • Document and advise users on optimal use of technical resources.
    • Log all service interactions and document resolutions.
    • Prioritize support requests to achieve company objectives, escalate critical requests when appropriate.
    • Apply permissions to network directories according to company policies.
    • Leverage resources to meet objectives.
    • Utilize opportunities to learn new skills and technologies.
    • Excellent communication and problem-solving skills combined with strong customer service focus.
    • Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.
    • Other duties as assigned and/or required.

    Qualifications:

    • Degree in business, math, computer science, info systems, engineering or related technical field are helpful, but not required.
    • Certifications such as CompTIA – A+, Network+, Security+ strongly preferred.
    • 5+ years’ experience in customer service operations or technical support.
    • 1+ years’ supervisory experience, preferably in a Technical Support Supervisor role with proven ability to work effectively with employees at all levels in the organization.
    • Experience and expertise in core technology products such as operating systems, hardware, mobile device management & troubleshooting, email & spam filtering, copiers & printers, mobile devices, etc.
    • Experience with core Microsoft Enterprise Products including; Windows 7 & 10 Pro and Office 365
    • Theoretical and practical knowledge of Domain Management; Group Policy, Active Directory, DNS, WDS, etc.
    • Experience with Hyper-V & VMware Desktop Virtualization or another virtualization technology.
    • Having a working knowledge of common information technologies and systems.
    • Ability to read and interpret documents such as contracts, procedures, instructions, MSDS forms and safety manuals.
    • Excellent communication and problem-solving skills combined with strong customer service focus.
    • Ability to multi-task, making progress on multiple projects simultaneously and providing support as needed.
    • Ability to lift and move objects weighing up to 50 lbs.

    IT SYSTEMS SUPPORT SPECIALIST

    K2 Insurance Services is seeking a full-time Systems Support Specialist to join its IT team at its Harrisburg, PA office.
    Systems Support Specialist will offer assistance to computer system users. This may be with hardware, such as desktop computers, printers, scanners or handheld devices or it may be with software programs. The Systems Support Specialist will generally track all instances of support by creating IT tickets using ticket-tracking software. They will update the status of each ticket as they successfully assist each user with their issues. Their assistance may be conducted in person for internal users or on the phone when assisting external users.

    Responsibilities:

    • Providing on-site and remote users with technical support, including troubleshooting assistance and problem resolution for PCs (laptops and desktops), printers and other peripherals, PC and server applications, databases, mobile devices, and remote access.
    • Purchasing desktop hardware, installing software, configuring and setting up PCs, and installing and setting-up printers and other peripherals as necessary.
    • Level 1 and Level 2 Support for problems identified with systems and network.
    • Participate in technical research and solution development to increase efficiency, maximize reliability and promote innovation.
    • Placing hardware into production by establishing connections; entering necessary commands.
    • Maintains system capability by testing computer components.
    • Maintains historical records by documenting hardware and software changes and revisions.
    • Maintains client confidence and protects operations by keeping information confidential.
    • Contributes to team effort by accomplishing related results as needed.
    • Analyze and solve escalated issues with IT hardware and software.
    • Document and advise users on optimal use of technical resources.
    • Log all service interactions and document resolutions.
    • Utilize opportunities to learn new skills and technologies.
    • Excellent communication and problem-solving skills combined with strong customer service focus.
    • Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.
    • Other duties as assigned and/or required.

    Qualifications:

    • Degree in business, math, computer science, info systems, engineering or related technical field are helpful, but not required.
    • Certifications such as CompTIA – A+, Network+, Security+ strongly preferred.
    • Minimum of 3-5 years’ systems support experience.
    • Experience and expertise in core technology products such as operating systems, hardware, mobile device management & troubleshooting, email & spam filtering, copiers & printers, mobile devices, etc.
    • Experience with core Microsoft Enterprise Products including; Windows 7 & 10 Pro and Office 365.
    • Theoretical and practical knowledge of Domain Management; Group Policy, Active Directory, DNS, WDS, etc.
    • Experience with Hyper-V & VMware Desktop Virtualization or another virtualization technology
    • A working knowledge of common information technologies and systems.
    • Ability to read and interpret documents such as contracts, procedures, instructions, MSDS forms and safety manuals.
    • Ability to multi-task, making progress on multiple projects simultaneously and providing support as needed.
    • Excellent communication and problem-solving skills combined with strong customer service focus.
    • Ability to lift and move objects weighing up to 50 lbs.