Career Opportunities at K2 Insurance Services

K2 Insurance Services is growing and so are the career opportunities we offer.

We offer a unique opportunity to join an established company in growth mode while earning a competitive compensation package that includes benefits such as medical, dental, and vision insurance with no waiting period; paid time-off in year of hire; and a 401(k) plan with generous employer match.

If you’re an insurance professional interested in career development opportunities with an innovative, rapidly growing company, please send your resume to careers@k2ins.com.

JOB POSITIONS AVAILABLE

    IT SYSTEMS SUPPORT SUPERVISOR

    K2 Insurance Services is seeking a full-time Systems Support Supervisor to join its IT team at its Harrisburg, PA office.
    Systems Support Supervisor will supervise the support staff and offer assistance to computer system users. The Systems Support Supervisor will generally track all instances of support by creating and managing IT tickets using ticket-tracking software. They will update and monitor the status of each ticket as users report issues.

    Responsibilities:

    • Providing on-site and remote users with technical support, including troubleshooting assistance and problem resolution for PCs (laptops and desktops), printers and other peripherals, PC and server applications, databases, mobile devices, VoIP phones, photocopiers, and remote access.
    • Purchasing desktop hardware, installing software, configuring and setting up PCs, and installing and setting-up printers and other peripherals as necessary.
    • Achieves departmental objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
    • Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.
    • Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
    • Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
    • Level 1 and Level 2 Support for problems identified with systems and network.
    • Participate in technical research and solution development to increase efficiency, maximize reliability and promote innovation.
    • Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
    • Maintains system capability by testing computer components.
    • Prepares reference for users by writing operating instructions.
    • Maintains historical records by documenting hardware and software changes and revisions.
    • Maintains client confidence and protects operations by keeping information confidential.
    • Contributes to team effort by accomplishing related results as needed.
    • Analyze and solve escalated issues with IT hardware and software.
    • Document and advise users on optimal use of technical resources.
    • Log all service interactions and document resolutions.
    • Prioritize support requests to achieve company objectives, escalate critical requests when appropriate.
    • Apply permissions to network directories according to company policies.
    • Leverage resources to meet objectives.
    • Utilize opportunities to learn new skills and technologies.
    • Excellent communication and problem-solving skills combined with strong customer service focus.
    • Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.
    • Other duties as assigned and/or required.

    Qualifications:

    • Degree in business, math, computer science, info systems, engineering or related technical field are helpful, but not required.
    • Certifications such as CompTIA – A+, Network+, Security+ strongly preferred.
    • 5+ years’ experience in customer service operations or technical support.
    • 1+ years’ supervisory experience, preferably in a Technical Support Supervisor role with proven ability to work effectively with employees at all levels in the organization.
    • Experience and expertise in core technology products such as operating systems, hardware, mobile device management & troubleshooting, email & spam filtering, copiers & printers, mobile devices, etc.
    • Experience with core Microsoft Enterprise Products including; Windows 7 & 10 Pro and Office 365
    • Theoretical and practical knowledge of Domain Management; Group Policy, Active Directory, DNS, WDS, etc.
    • Experience with Hyper-V & VMware Desktop Virtualization or another virtualization technology.
    • Having a working knowledge of common information technologies and systems.
    • Ability to read and interpret documents such as contracts, procedures, instructions, MSDS forms and safety manuals.
    • Excellent communication and problem-solving skills combined with strong customer service focus.
    • Ability to multi-task, making progress on multiple projects simultaneously and providing support as needed.
    • Ability to lift and move objects weighing up to 50 lbs.

    IT SYSTEMS SUPPORT SPECIALIST

    K2 Insurance Services is seeking a full-time Systems Support Specialist to join its IT team at its Harrisburg, PA office.
    Systems Support Specialist will offer assistance to computer system users. This may be with hardware, such as desktop computers, printers, scanners or handheld devices or it may be with software programs. The Systems Support Specialist will generally track all instances of support by creating IT tickets using ticket-tracking software. They will update the status of each ticket as they successfully assist each user with their issues. Their assistance may be conducted in person for internal users or on the phone when assisting external users.

    Responsibilities:

    • Providing on-site and remote users with technical support, including troubleshooting assistance and problem resolution for PCs (laptops and desktops), printers and other peripherals, PC and server applications, databases, mobile devices, and remote access.
    • Purchasing desktop hardware, installing software, configuring and setting up PCs, and installing and setting-up printers and other peripherals as necessary.
    • Level 1 and Level 2 Support for problems identified with systems and network.
    • Participate in technical research and solution development to increase efficiency, maximize reliability and promote innovation.
    • Placing hardware into production by establishing connections; entering necessary commands.
    • Maintains system capability by testing computer components.
    • Maintains historical records by documenting hardware and software changes and revisions.
    • Maintains client confidence and protects operations by keeping information confidential.
    • Contributes to team effort by accomplishing related results as needed.
    • Analyze and solve escalated issues with IT hardware and software.
    • Document and advise users on optimal use of technical resources.
    • Log all service interactions and document resolutions.
    • Utilize opportunities to learn new skills and technologies.
    • Excellent communication and problem-solving skills combined with strong customer service focus.
    • Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.
    • Other duties as assigned and/or required.

    Qualifications:

    • Degree in business, math, computer science, info systems, engineering or related technical field are helpful, but not required.
    • Certifications such as CompTIA – A+, Network+, Security+ strongly preferred.
    • Minimum of 3-5 years’ systems support experience.
    • Experience and expertise in core technology products such as operating systems, hardware, mobile device management & troubleshooting, email & spam filtering, copiers & printers, mobile devices, etc.
    • Experience with core Microsoft Enterprise Products including; Windows 7 & 10 Pro and Office 365.
    • Theoretical and practical knowledge of Domain Management; Group Policy, Active Directory, DNS, WDS, etc.
    • Experience with Hyper-V & VMware Desktop Virtualization or another virtualization technology
    • A working knowledge of common information technologies and systems.
    • Ability to read and interpret documents such as contracts, procedures, instructions, MSDS forms and safety manuals.
    • Ability to multi-task, making progress on multiple projects simultaneously and providing support as needed.
    • Excellent communication and problem-solving skills combined with strong customer service focus.
    • Ability to lift and move objects weighing up to 50 lbs.

    SENIOR UNDERWRITER

    K2 Insurance Services, LLC, through its affiliated insurance companies and agencies, continues to expand its product offerings and distribution by developing new insurance programs and increasing the number and geographic diversity of its marketing, sales, underwriting, and support staff. If you truly want to be involved with building something, this opportunity to be a Senior Underwriter here can be unique. It will allow you to work alongside a seasoned industry expert to build all facets of a new start-up program from underwriting to systems delivery. You will be able to see the fruits of your labor on a daily basis, have clear vision into your performance and expand your responsibilities to match your impact.

    Primary Responsibilities:

    • Assists the Program Manager with the management of the day to day workflow.
    • Provide input and feedback to the Program Manager on the day to day progress of the systems and resources utilized within the program.
    • Underwrite new and renewal business.
    • Manage and Document files for new and renewal business.
    • Communicate with agents and brokers on prospective and renewal accounts.
    • Maintain relationships with agents and brokers to generate business.
    • Provide training to future underwriting hires.
    • Work with carrier partner on referral business.
    • Work with carrier partner on audits.
    • Manage outsourced operational tasks with vendors.

    Qualifications:

    • Preferred 5 years underwriting experience.
    • Preferred Producers License (90 days to attain).

    Skill Set:

    • Self motivated.
    • Detail oriented.
    • Strong time management and prioritization.
    • Strong verbal and written communication skills.

    SR. PROPERTY CLAIMS EXAMINER

    K2 Claims Services is seeking a temp to hire Sr. Property Claims Examiner to join its California Claims Team. This position will be home-based and will include responsibility to manage larger, more complex files often involving attorneys and public adjusters in California. K2 Claims Services is a third-party administrator who handles claims nationwide for various insurance carriers. The California Claims Team specializes in claims handling meeting the unique needs of the insurance market in California. K2 Claims Services is a subsidiary of K2 Insurance Services, and is expanding its product offerings and distribution by developing new insurance programs and increasing the number and geographic diversity of its marketing, sales, and support staff. K2 Claims Services offers the opportunity to join a company in growth mode. Our pay and benefits program includes competitive salary; bonus plan; medical, dental, and vision insurance with no waiting period; paid time-off in year of hire; and 401(k) with employer match. The Sr. Property Claims Examiner will adjudicate claims from initial intake to final settlement.

    Responsibilities:

    • Provide excellent customer service to all stakeholders.
    • Respond to claim calls, emails and requests from agents, claimants, attorneys, public adjusters, and officials.
    • Review and evaluate larger complex files which include multiple lines of coverage.
    • Work closely with partners to correctly and efficiently complete coverage evaluations to efficiently resolve claims.
    • Review and negotiate emergency service estimates with vendors.
    • Evaluating and handle subrogation/salvage.
    • Manage litigated files.
    • Process earthquake claims.
    • Utilizing available tools to resolve claims in the most efficient manner possible.

    Qualifications:

    • Bachelor’s degree, preferably in a business or insurance-related major.
    • 7-10 years’ property claims adjusting experience. (Multi-Line and field experience a plus).
    • Understanding of IICRC guidelines and mitigation techniques. (IICRC certificate in WRT, ASD & FRST a plus).
    • Exceptional customer service focus.
    • Excellent verbal and written communication skills.
    • Ability to manage multiple tasks in a fast-paced environment.
    • Excellent knowledge in Word, Excel, and Outlook.
    • Flexibility for occasional business travel.
    • Strong time management skills as this job is based at home with minimal supervision.