Career Opportunities at K2 Insurance Services

K2 Insurance Services is growing and so are the career opportunities we offer.

We offer a unique opportunity to join an established company in growth mode while earning a competitive compensation package that includes benefits such as medical, dental, and vision insurance with no waiting period; paid time-off in year of hire; and a 401(k) plan with generous employer match.

If you’re an insurance professional interested in career development opportunities with an innovative, rapidly growing company, please send your resume to careers@k2ins.com.

Job Positions Available

    HUMAN RESOURCES DIRECTOR

    K2 Insurance Services, LLC is seeking a Human Resources Director to lead HR support for employees of all K2 companies. This position will ideally be based in Harrisburg, PA or San Diego, CA, but remote work is possible for a qualified candidate who lives elsewhere.

    The HR Director will manage all aspects of HR and will report to K2’s Chief Operating Officer. Responsibilities include:

    • Coaching the HR team in delivering high-quality services with a customer service orientation and sense of urgency to employees in 30+ states.
    • Advising management and staff regarding employee issues.
    • Identifying, implementing, and maintaining best practices for recruiting, onboarding, employee relations, performance management, and compensation and benefits administration.
    • Ensuring compliance with all employment-related laws and regulations, including those related to employee benefits.
    • Coordinating with employee benefits broker on health, life, and disability insurance renewals and enrollment or policy changes required due to acquisitions.

    Qualifications for this job include:

    • Bachelor’s degree in business administration, HR management, labor and industrial relations, or related field.
    • SPHR or SHRM-SCP certification preferred.
    • At least 10 years’ HR experience that includes at least 2 years’ experience managing HR staff. Experience acquired in a multi-state insurance agency or other multi-state financial or professional services business is preferred.
    • Experience onboarding employees hired due to business acquisitions.
    • Experience in a multi-company work environment with office-based and remote employees nationwide.
    • Proficiency in Word, Excel, and PowerPoint. Experience with ADP Workforce Now a plus.
    • Strong customer service focus combined with excellent communication and problem-solving skills.
    • High comfort level with working in an entrepreneurial culture where change is frequent.

    PAYROLL ADMINISTRATOR

    K2 Insurance Services, LLC is seeking a full-time Payroll Administrator to join its Accounting team at its headquarters in Harrisburg, PA. This position is newly created due to business growth.

    The Payroll Administrator will work with the Payroll Manager to perform responsibilities which include, but are not limited to:

    • Processing biweekly and semi-monthly payroll for 14 companies which includes converting semi-monthly payroll cycles into bi-weekly payroll cycles.
    • Processing special pays such as bonuses, commissions, and final pays.
    • Tracking PTO usage and updating payroll system accordingly.
    • Preparing payroll journal entries after each pay from ADP Workforce now payroll reports.
    • Updating pay rates and SUI tax rates in the payroll system.
    • Setting-up new companies with appropriate states and municipalities, payroll processing service (ADP), and 401(k) provider.
    • Transferring employees from one company to another company with a different FEIN.
    • Reviewing monthly benefits invoices for accuracy and submitting payments.
    • Tracking funding for flexible spending account reimbursements and reconciliations of FSA accounts.
    • Providing payroll data to 401(k) TPA and various auditors.
    • Local payroll tax prep and remittances.

    Qualifications for this job include:

    • Associate’s degree in accounting or business administration.
    • At least 2 years’ experience in multi-company, multi-state payroll administration, with ADP Workforce Now experience a plus.
    • Experience preparing payroll-related journal entries.
    • Proficiency in Excel and Word.
    • Strong problem-solving skills. Ability to work independently and be a self-starter.
    • Flexibility to work overtime, especially during the first quarter every year (may include some Saturdays).

    VICE PRESIDENT COMMERCIAL CLAIMS

    K2 Claims Services, LLC, a subsidiary of K2 Insurance Services, LLC, is seeking a full-time Vice President-Commercial Claims. This position can be based in any of our claim offices, or at the home of the successful candidate.
    K2 Claims Services, through its affiliated insurance companies and agencies, continues to expand its product offerings and distribution by developing new insurance programs and increasing the number and geographic diversity of its marketing, sales, underwriting, and support staff.
    K2 Claims Services offers the opportunity to join an established company in growth mode. Our compensation and benefits program includes competitive salary; bonus plan; medical, dental, and vision insurance with no waiting period; paid time-off in year of hire; and 401(k) with employer match.
    The VP-Commercial Claims is responsible for overseeing all aspects of K2 Claims Services Commercial GL, PL, Auto, & Property and reports directly to the Chief Claims Officer.

    Responsibilities:

    • Lead the claims team to deliver against business objectives.
    • Manage escalations and seek to resolve them to the satisfaction of the customer and account executives.
    • Identify strengths and weaknesses of claims team and act as required.
    • Review new losses, evaluates coverage, assigns to appropriate staff, monitors ongoing handling for prompt quality investigation, timely and accurate reserving and claim resolution.
    • Meet with members of other departments to discuss specific claim details or general claims issues.
    • Assist claims staff, answer questions, grant settlement authority, review and resolve coverage questions and collaborate on claims strategy.
    • Report and provide data analysis to Senior and Executive management on claims activity and trends.
    • Identify adjustments to Claim direction and contribute to the development of Claims best practices and guidelines.
    • Collaborate with Executive and Senior Management in planning, staffing, and budgeting.
    • Implement and execute quality assurance program.
    • Ensure compliance with internal policies and state regulations.

    Qualifications:

    • 15+ years in a claim’s role with a multi-line insurance carrier or TPA.
    • 5+ years managing/leading teams of claims professionals.
    • A Bachelor’s degree. CPCU or JD is a plus.
    • State adjuster’s license and CE credits maintained as required by state regulations.
    • Outstanding technical claims skills and subject matter expertise. Preference for personal and commercial lines casualty and property background.
    • Strong relationship management and customer service skills.
    • Ability to work independently, with a high degree of self-motivation and discipline.
    • Excellent written and verbal communication skills.
    • In-depth knowledge of performance metrics.

    BUSINESS ANALYST – COMMERCIAL INSURANCE

    K2 Insurance Services is seeking a full-time Business Analyst – Commercial Insurance to join its IT team at its San Diego, CA office.
    The Business Analyst will interface with product managers, software vendors, and operations staff, with a focus on implementing high quality commercial lines insurance platforms for the organization.

    Responsibilities:

    • Understand the business and system priorities and make decisions accordingly
    • Ensure clear definition, documentation, and communication
    • Be hands on with product related system implementation and maintenance/updates
    • Act as liaison between business users and vendor partners
    • Ability to train users on system or process
    • Track, prioritize, and escalate issues with software vendor team
    • Strong facilitation of meetings with carriers, product teams, software vendors, and other partners to drive requirements and design details where necessary

    Qualifications:

    • Bachelor’s degree
    • Minimum of 5 years in a commercial insurance related position; with a focus preferably on quote thru issuance workflow and forms
    • Strong understanding of commercial insurance; preferably both admitted and non-admitted
    • Experience working with geographically dispersed teams a plus
    • Strong ability to produce quality detailed work while maintaining a sense of urgency
    • Ability to manage multiple tasks and work under critical deadlines
    • Excellent written, verbal, listening, and negotiating skills
    • Team player, flexible, and ability to resolve conflicts
    • Strong analytical, technical, organizational and interpersonal skills

    Other Duties: Duties, responsibilities and activities may change at any time with or without notice.

    DATABASE DEVELOPER

    K2 Insurance Services is seeking a full-time Database Developer to join its IT team at its San Diego, CA or Harrisburg, PA office.
    The Database Developer will be helping advance the K2 Data-Ops team’s mission to continually improve and expand our data warehouse to provide a broad spectrum of KPI and other measures that will be analyzed with the focus of enhancing entity and program performance, as well as to facilitate reporting to various company stakeholders.

    Responsibilities:

    • Collaborate with third-party vendors to acquire/create documentation on various systems to plan for ETL processes.
    • Create ETL SSIS packages to migrate data from OLTP systems throughout our organization to our centralized data warehouse.
    • Identify and recommend database requirements for new solutions, to facilitate efficient data storage and reporting.
    • Create scripts and objects such as stored procedures, user-defined functions, views and indexes.
    • Learn and maintain existing naming conventions and data types to extend into new database development.
    • Maintain documentation to assist downstream developers’ understanding of the content and format of data.
    • Focus on data quality and completeness.
    • Take direction from senior team members
    • Able to focus on complex tasks to fulfill individual deliverables, as well as supporting an atmosphere of cross-functional teamwork to ensure seamless planning, execution, and handoff within the larger project.
    • Thrive in a dual-zone development process, where immediate needs are supplemented with effort towards long-term goals.

    Qualifications:

    • Bachelor’s degree in Computer Science, Information Systems, or a related field.
    • Minimum of three years’ experience in Microsoft SQL applications.
    • Minimum of two years’ ETL and SSIS experience and a proven track record of successful data-migration success.
    • Excellent technical skills
    • Business intelligence experience, particularly with SSAS and/or Power BI, is a plus.
    • Data modelling tools experience such as ER/Studio or ERWin is a plus.
    • Project management experience is a plus.
    • Insurance industry experience is a plus.
    • Ability to manage multiple tasks and work under critical deadlines while also producing quality detailed work.
    • Excellent organizational and interpersonal skills.
    • An enthusiastic embrace of being part of a team and helping teammates succeed and support one another.

    IT SECURITY AND COMPLIANCE ANALYST

    K2 Insurance Services is seeking a full-time IT Security and Compliance Analyst to join its IT team at its San Diego, CA office.
    The IT Security and Compliance Analyst will be responsible for continually developing and executing security and compliance related strategies and initiatives that support the company’s core objectives.

    Responsibilities:

    • Responsible for continuously reviewing industry-related security and compliance topics and proactively initiating timely changes when necessary.
    • Leads the evaluation, onboarding, and ongoing security compliance of third-party vendors.
    • Participates in and often initiates the maintenance of IT related policies and procedures
    • Spearheads all IT related audits conducted by 3rd parties.
    • Evaluates IT infrastructure in terms of risk to the organization and establishes controls to mitigate loss.
    • Work closely with management and business unit leaders, performing necessary due diligence to ensure the correct IT security and compliance practices and policies are in place.
    • Properly document, prioritize and execute all security and compliance related initiatives.
    • Complete other related activities as needed to support corporate objectives.

    Qualifications:

    • Bachelor’s degree in Computer Science, Information Systems, finance, insurance, business or related field.
    • Minimum of five years’ experience in cybersecurity or internal IT auditing.
    • Insurance industry experience is preferred.
    • Certified Information Services Auditor (CISA) or Certified Internal Auditor or Certified Information Systems Security Professional (CISSP) is preferred.
    • “Hands on” work philosophy. Project management experience is a must.
    • Ability to manage multiple tasks and work under critical deadlines while also producing quality detailed work.
    • Excellent written, verbal, listening, and negotiating skills.
    • Excellent organizational and leadership skills.
    • Ability to work well under pressure and in situations of ambiguity.
    • Team player, flexible, and ability to resolve conflicts.
    • Strong analytical, technical, organizational and interpersonal skills.
    • Availability for occasional travel.

    BUSINESS ANALYST

    K2 Insurance Services is seeking a full-time Business Process Analyst to join its IT team at its San Diego, CA office.

    Responsibilities:

    • Ensure clear definition, documentation, and communication on all aspects of the product and operational life cycle.
    • Produce detailed requirements documentation for new programs, new functionality requests, bugs, and change requests.
    • Complete UAT testing of new releases from vendor partners.
    • Act as liaison between business users and vendor partners.
    • Ability to train users on a new or enhanced system or process.
    • Track, prioritize, and escalate issues with software vendor team.
    • Strong facilitation of meetings with product, operations, and software vendor teams to drive requirements and design details.

    Qualifications:

    • Bachelor’s degree in business or technology field.
    • Minimum of 3 years personal lines insurance experience.
    • Minimum of 3 years as business analyst or quality analyst.
    • Strong understanding of personal lines portals, rating, billing, forms, underwriting, and reports.
    • General Agency experience a plus.
    • Claims experience a plus.
    • Experience working with geographically dispersed teams a plus.
    • Strong ability to produce quality detailed work while maintaining a sense of urgency.
    • Ability to manage multiple tasks and work under critical deadlines.
    • Excellent written, verbal, listening, and negotiating skills.
    • Team player, flexible, and ability to resolve conflicts.
    • Strong analytical, technical, organizational and interpersonal skills.
    • Availability for occasional travel.

    IT SYSTEMS SUPPORT SUPERVISOR

    K2 Insurance Services is seeking a full-time Systems Support Supervisor to join its IT team at its Harrisburg, PA office.
    Systems Support Supervisor will supervise the support staff and offer assistance to computer system users. The Systems Support Supervisor will generally track all instances of support by creating and managing IT tickets using ticket-tracking software. They will update and monitor the status of each ticket as users report issues.

    Responsibilities:

    • Providing on-site and remote users with technical support, including troubleshooting assistance and problem resolution for PCs (laptops and desktops), printers and other peripherals, PC and server applications, databases, mobile devices, VoIP phones, photocopiers, and remote access.
    • Purchasing desktop hardware, installing software, configuring and setting up PCs, and installing and setting-up printers and other peripherals as necessary.
    • Achieves departmental objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
    • Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.
    • Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
    • Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
    • Level 1 and Level 2 Support for problems identified with systems and network.
    • Participate in technical research and solution development to increase efficiency, maximize reliability and promote innovation.
    • Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
    • Maintains system capability by testing computer components.
    • Prepares reference for users by writing operating instructions.
    • Maintains historical records by documenting hardware and software changes and revisions.
    • Maintains client confidence and protects operations by keeping information confidential.
    • Contributes to team effort by accomplishing related results as needed.
    • Analyze and solve escalated issues with IT hardware and software.
    • Document and advise users on optimal use of technical resources.
    • Log all service interactions and document resolutions.
    • Prioritize support requests to achieve company objectives, escalate critical requests when appropriate.
    • Apply permissions to network directories according to company policies.
    • Leverage resources to meet objectives.
    • Utilize opportunities to learn new skills and technologies.
    • Excellent communication and problem-solving skills combined with strong customer service focus.
    • Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.
    • Other duties as assigned and/or required.

    Qualifications:

    • Degree in business, math, computer science, info systems, engineering or related technical field are helpful, but not required.
    • Certifications such as CompTIA – A+, Network+, Security+ strongly preferred.
    • 5+ years’ experience in customer service operations or technical support.
    • 1+ years’ supervisory experience, preferably in a Technical Support Supervisor role with proven ability to work effectively with employees at all levels in the organization.
    • Experience and expertise in core technology products such as operating systems, hardware, mobile device management & troubleshooting, email & spam filtering, copiers & printers, mobile devices, etc.
    • Experience with core Microsoft Enterprise Products including; Windows 7 & 10 Pro and Office 365
    • Theoretical and practical knowledge of Domain Management; Group Policy, Active Directory, DNS, WDS, etc.
    • Experience with Hyper-V & VMware Desktop Virtualization or another virtualization technology.
    • Having a working knowledge of common information technologies and systems.
    • Ability to read and interpret documents such as contracts, procedures, instructions, MSDS forms and safety manuals.
    • Excellent communication and problem-solving skills combined with strong customer service focus.
    • Ability to multi-task, making progress on multiple projects simultaneously and providing support as needed.
    • Ability to lift and move objects weighing up to 50 lbs.

    IT SYSTEMS SUPPORT SPECIALIST

    K2 Insurance Services is seeking a full-time Systems Support Specialist to join its IT team at its Harrisburg, PA office.
    Systems Support Specialist will offer assistance to computer system users. This may be with hardware, such as desktop computers, printers, scanners or handheld devices or it may be with software programs. The Systems Support Specialist will generally track all instances of support by creating IT tickets using ticket-tracking software. They will update the status of each ticket as they successfully assist each user with their issues. Their assistance may be conducted in person for internal users or on the phone when assisting external users.

    Responsibilities:

    • Providing on-site and remote users with technical support, including troubleshooting assistance and problem resolution for PCs (laptops and desktops), printers and other peripherals, PC and server applications, databases, mobile devices, and remote access.
    • Purchasing desktop hardware, installing software, configuring and setting up PCs, and installing and setting-up printers and other peripherals as necessary.
    • Level 1 and Level 2 Support for problems identified with systems and network.
    • Participate in technical research and solution development to increase efficiency, maximize reliability and promote innovation.
    • Placing hardware into production by establishing connections; entering necessary commands.
    • Maintains system capability by testing computer components.
    • Maintains historical records by documenting hardware and software changes and revisions.
    • Maintains client confidence and protects operations by keeping information confidential.
    • Contributes to team effort by accomplishing related results as needed.
    • Analyze and solve escalated issues with IT hardware and software.
    • Document and advise users on optimal use of technical resources.
    • Log all service interactions and document resolutions.
    • Utilize opportunities to learn new skills and technologies.
    • Excellent communication and problem-solving skills combined with strong customer service focus.
    • Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.
    • Other duties as assigned and/or required.

    Qualifications:

    • Degree in business, math, computer science, info systems, engineering or related technical field are helpful, but not required.
    • Certifications such as CompTIA – A+, Network+, Security+ strongly preferred.
    • Minimum of 3-5 years’ systems support experience.
    • Experience and expertise in core technology products such as operating systems, hardware, mobile device management & troubleshooting, email & spam filtering, copiers & printers, mobile devices, etc.
    • Experience with core Microsoft Enterprise Products including; Windows 7 & 10 Pro and Office 365.
    • Theoretical and practical knowledge of Domain Management; Group Policy, Active Directory, DNS, WDS, etc.
    • Experience with Hyper-V & VMware Desktop Virtualization or another virtualization technology
    • A working knowledge of common information technologies and systems.
    • Ability to read and interpret documents such as contracts, procedures, instructions, MSDS forms and safety manuals.
    • Ability to multi-task, making progress on multiple projects simultaneously and providing support as needed.
    • Excellent communication and problem-solving skills combined with strong customer service focus.
    • Ability to lift and move objects weighing up to 50 lbs.